Ramp Agent
18346
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Ramp Agent

 

Department: Airside Operations
Reporting to: Airport Operations Manager/Ramp Supervisor
Location: London Oxford Airport
Date: 16th April 2019

 

 

Main purpose of job:

 

 

The role of Ramp Agent is a key position and the successful candidate will be professional and discreet at all times. They will also be well-presented, with good communication skills and be able to interact with people at all levels, both face to face and on the telephone. They will be able to work well under pressure and demonstrate good problem-solving skills.

 

 

The position entails dealing with aircraft operators, crew, passengers and relevant authorities.

 

 

Main responsibilities of the job:

  • Use the computer system to respond to emails, answer telephone calls and monitor faxes
  • Plan the allocation of aircraft parking in hangers and on the apron areas.
  • Apron management including marshalling, stand checks, FOD clearance and keeping the
    aprons tidy from chocks and other equipment.
  • Meet inbound aircraft and provide assistance with baggage/equipment offload leaving the
    Customer Service Team to look after the passengers and crew.
  • Communication with the aircraft crew and other departments to provide a seamless service.
  • Efficiently provide ground handling services including but exclusively; baggage handling,
    toilet/water servicing, waste removal, ground power Supply and de-icing.
  • Carry out general airport duties which include but not exclusively; aircraft towing, hanger re-
    arrangement, hanger floor polishing, equipment checks and equipment refuelling.
  • Vehicle and visitor escorting. Assisting the Customer Service Team with passenger handling
    where required.
  • Dispatch outbound aircraft including loading, load planning, removal of chocks, headset/hand
    signals for pushback or engine start and where applicable power for engine starts.
  • Ensures safety practises in the workplace and actively participate in the airport Safety
    Management System processes.
  • Meet performance targets and discretely promote paid for services to aircraft crews.
  • Winter operations.
  • Any other duties as defined/requested by the company.
  • Comply and co-operate with Company Health, Safety and Welfare requirements.
  • Ensure personal safety and that of others at all times.
  • Report any hazards, unusual occurrences or unsafe practices immediately.
  • Carry out emergency procedures when required.
  • Participate in safety briefings and meeting as required.
  • Report all accidents or near misses via the appropriate mechanism.

 

 

Key Performance Indicators

  • All administrative systems are effectively used, with accurate accounting and data information recorded (i.e. services provided, GPU hours, de-icing quantities handling, aircraft tows) and dissemination with the relevant teams at the airport
  • Ability to work to demanding customer requirements to meet their critical time lines
  • Attendance of regulatory and airport training courses

 

 

Regulation and Procedure Compliance

  • Complies with CAA / EASA / DfT regulation
  • Complies with company procedures
  • Complies with company Health and Safety and company security procedures
  • Embraces and complies with SMS management systems and procedures

 

 

Planning and Organising

  • Meets deadlines, sets realistic goals and achieves them
  • Follows instructions and procedures, works in a systematic and methodical way

 

 

Analysing and Interpreting

  • Makes good decisions
  • Quickly learns new technology and methods of work

 

 

Adapting and Coping

  • Flexibility, responds well and copes well with change
  • Positive and pro-active outlook

 

 

Interacting and Presenting

  • Good communication skills, written and oral
  • Good personal presentation

 

 

Supporting and Co-operating

  • Team work – works well with colleagues, helps other people out, consults others and listens to other people’s point of view, shows empathy
  • Upholds ethics and values

 

 

Customer Focus

  • Puts customer needs at the heart of what they do (internal and external customers), looks for ways to resolve complaints to both parties’ benefit, goes the extra mile
  • Listens well to customer needs
  • Can do attitude

 

 

Developing and Growing the Business

  • Fully aware of the need to balance excellent customer service with the need to keep costs to a minimum

 

 

Qualifications and Experience

 

 

Essential

  • Full UK driving licence
  • 5 Years continuous employment history
  • Able to pass a basic criminal record check
  • IT skills in Word and Outlook
  • Fast learner.

 

 

Desirable

  • Experience of executive aircraft handling.

 

 

Level of responsibility:

  • Operational.

 

 

The employee must;

  • Comply and co-operate with Company Health, Safety and Welfare requirements.
  • Ensure personal safety and that of others at all times.
  • Report any hazards, unusual occurrences or unsafe practices immediately.
  • Carry out emergency procedures when required.
  • Participate in safety briefings and meeting as required.
  • Report all accidents or near misses via the appropriate mechanism.

 

 

To Apply:

Please send a CV and cover letter to kmeikle@londonoxfordairport.com